Refund Policy for Event Courses

Effective Date: 02 August 2023

We strive to provide you with the best learning experience, and we understand that sometimes circumstances may change. This refund policy outlines the terms and conditions for requesting a refund for our event courses.

Refund Eligibility:
Refund requests must be made in writing via email or letter.
Refund requests must be received 10 days prior to the scheduled start date of the event course.

Refund Amount:
If a refund request is made within the eligible time frame, 50% of the total course fee will be refunded to the original payment method.

Non-Refundable Fees:
Some courses may have non-refundable fees, such as registration fees or materials fees. These fees are clearly outlined in the course registration details.

Transfers:
If you are unable to attend the event course, you may request to transfer your registration to another person. The request for transfer must be made in writing and received 10 days prior to the scheduled start date of the course.

Cancellation by Janko Kotzé:
In the unlikely event that we need to cancel an event course, you will be notified as soon as possible, and a full refund will be issued to all registered participants.

Cancellation or Rescheduling of the Event:
In case of unforeseen circumstances or force majeure events that result in the cancellation or rescheduling of the event course, registered participants will be given the option to receive a full refund or transfer their registration to a future course.

No-Show Policy:
Participants who fail to attend the event course without notifying us in advance will not be eligible for a refund.

Refund Processing:
Refunds will be processed within 21 of days after receiving the refund request. The refund will be issued to the original payment method used during registration.
Please note that this refund policy is subject to change, and any updates will be communicated through our website or via email.
If you have any questions or need further assistance, please don’t hesitate to contact us at janko.kotze@fitt.ai.

Thank you for choosing Janko Kotzé. We look forward to having you in our event courses.